Help centre
Delivery, warranty, configuration and account questions — answered.
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Delivery & dispatchTimings, couriers and tracking.
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Warranty & returnsWhat is covered and how to claim.
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ConfigurationAPNs, platforms and firmware.
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Invoices & VATTax invoices and payment terms.
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Trade accountsApplying, limits and users.
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OrdersChanging, tracking and cancelling.
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How quickly do you dispatch?
Orders placed before the 12:00 cut-off are dispatched the same day, with same-day delivery in Riyadh. You get tracking by SMS as soon as the courier collects.
What warranty applies?
Most hardware carries a two-year warranty honoured locally — you deal with us, not the manufacturer overseas.
Can you pre-configure units before dispatch?
Yes. Tell us your platform and carrier at order time and units arrive configured.
Do you issue ZATCA-compliant tax invoices?
Every order gets a bilingual tax invoice with the VAT breakdown and QR block.
Do I need an account to order?
No. Guest checkout is always available. A trade account adds excl-VAT pricing, volume breaks and Net 30 on approval.
Still stuck?
Send us the part number and what you are seeing — we will get an engineer on it.
