Warranty claim

Find the affected units
Step 1 of 3

Find the units

Serial number, IMEI or order number. Paste several at once, one per line.

Required so we can find the purchase and check cover.
Signed in, we can check cover against your order history automatically. You can still claim as a guest — just give us the serial and order number.

How warranty works here

Two-year cover as standardMost hardware carries 24 months, honoured here in the Kingdom rather than shipped overseas.
We pay collectionIn-warranty claims include courier collection at our cost.
Two-day diagnosisWe confirm the fault and next step within two business days of collection.